Refund policy

Thank you for shopping at HeatNeck.space. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and transparent return and refund policy.

Eligibility for Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, in the same condition that you received them, and in the original packaging.

  • Proof of purchase (order number or receipt) is required.

Free Returns
We offer free returns and refunds within 30 days. Please contact us before returning your item to receive instructions and a prepaid return label.

Refund Process

  • Once your return is received and inspected, we will notify you via email.

  • If approved, your refund will be processed automatically to your original payment method within 3–7 business days.

Non-Returnable Items

  • Gift cards or downloadable software products

  • Items damaged through misuse or not in original condition

For assistance, contact us at support@heatneck.space.